Comments on: Mulally Likely to Pare Down Ford’s Eight Brands http://www.fordmuscle.com/blog/mulally-likely-to-pare-down-fords-eight-brands/112162 fordmuscle.com weblog Sun, 22 Nov 2009 10:50:01 +0000 http://wordpress.org/?v=1.5.2 Comment on Mulally Likely to Pare Down Ford’s Eight Brands by: Mike http://www.fordmuscle.com/blog/mulally-likely-to-pare-down-fords-eight-brands/112162#comment-5638 Tue, 06 Mar 2007 20:54:39 +0000 http://www.fordmuscle.com/blog/mulally-likely-to-pare-down-fords-eight-brands/112162#comment-5638 On Sunday I had the spark plug blow out in my 66K miles Ford Expedition (2000 model). I was on the bridge with my 3 year old son in the back. When I took it to the mechanic on Monday (everything was closed on Sunday) he just shook his head. I have now found that this has happened to thousands of Ford owners. When I google "ford spark plug blowout" I get 90K+ hits. If you limit the search through quotes and stuff you still get about 14,000 pages. When I google "toyota spark plug blowout" the only pages returned are referring to FORD! WTF? How can Ford ignore this problem? It's clearly a design flaw and it's gonna cost me a ton. I have also discovered that an entire cottage industry has appeared around this design flaw, with companies making fix kits. Apparently one company sold 15,000 of these kits last year! Ford's ignoring this problem is going to lose them thousands upon thousands of customers. I will NEVER buy a Ford vehicle again EVER. My father is in the car business (he purchases FLEETS) and I have told him never to buy Ford again ever. I have told anyone who will listen about this problem - and I deal with 100's of people daily. Ford is going to lose so many customers because they are being peeny-wise and pound-foolish. Even a "secret/back-door" warranty woul dbe better that hearing "I've never seen this before" from the customer service people and the dealer. As far as I am concerned Ford can kiss my a$$. On Sunday I had the spark plug blow out in my 66K miles Ford Expedition (2000 model). I was on the bridge with my 3 year old son in the back. When I took it to the mechanic on Monday (everything was closed on Sunday) he just shook his head. I have now found that this has happened to thousands of Ford owners. When I google “ford spark plug blowout” I get 90K+ hits. If you limit the search through quotes and stuff you still get about 14,000 pages. When I google “toyota spark plug blowout” the only pages returned are referring to FORD! WTF? How can Ford ignore this problem? It’s clearly a design flaw and it’s gonna cost me a ton. I have also discovered that an entire cottage industry has appeared around this design flaw, with companies making fix kits. Apparently one company sold 15,000 of these kits last year! Ford’s ignoring this problem is going to lose them thousands upon thousands of customers. I will NEVER buy a Ford vehicle again EVER. My father is in the car business (he purchases FLEETS) and I have told him never to buy Ford again ever. I have told anyone who will listen about this problem - and I deal with 100’s of people daily. Ford is going to lose so many customers because they are being peeny-wise and pound-foolish. Even a “secret/back-door” warranty woul dbe better that hearing “I’ve never seen this before” from the customer service people and the dealer. As far as I am concerned Ford can kiss my a$$.

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