Quote:
Originally Posted by kgordonl
I think one lesson to be learned from all of this is that if you ever do business with any company out of your area via the internet, always use your Visa, give the company no more than 30 days to deliver, and as soon as the first 30 days pass, file a dispute with Visa and/or paypal. Never use a cashier's check or even let paypal debit your account directly in a situation like this. You have a lot more protection through Visa as long as you stay within the guidelines.
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This is EXCELLENT advice...and although as a crate motor retailer I can tell you 30 days can be a VERY tough fit, I will also say that you should ABSOLUTELY be aware of the time limit for disputing things via your credit card, and do NOT let the situation go over that time limit. If I recall you may have up to 90 days on some types of card. I've never had to get into those details and so I am not sure myself.
There are many reasonable excuses for delays. We source parts from Canfield, Trickflow, Comp Cams, and other resources, and to be honest sometimes it takes as much as fifteen days just to get the parts to begin a customers motor!! This situation has been exacerbated by the economy forcing our vendors to cut their workforce etc. Then add in machine work (which can't begin until you've the rotating assembly on hand), mock up, corrections, assembly, and dyno/break in if it was ordered, and you see why we advertise 6 weeks as an average. We usually come in under that by a fair margin, but have had situations where we've gone over. Better to be safe than sorry!
Anyhow, if you follow Kgordonl's advice you'll be covered and won't have to suffer the heartache of knowing your money has been completely, totally wasted.
Cris
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