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460 C-6 Swap
Crites has been in the business for a long time, they have probably been asked the same questions that you asked in more ways, more tones, and with less "tact" than you could ever guess.
They provide services to a very small class of customers, in a very select niche product group. That being said, there are days, times and some people that just catch the wet end of the stick. I've had a run in with a female voice at the end of the phone [img]/phpBB/images/smiles/icon_bicker.gif[/img] ; then on another day, called and found her pleasant and accommodating to deal with. Guess its the Luck of the draw. [img]/phpBB/images/smiles/icon_confused.gif[/img]
Most of the stuff they sell does exactly what they say it will do; it doesn't come in a fancy vacuum formed blister pack, with 6-color graphics. They have traditionally sold to the mechanically inclined, old school Hot Rodder types. Now that Fords are popular with (some) spoon-fed, want it delivered in 24 hours converts, those new to Galaxies in particular...when they occasionally exhibit flashbacks of that old style attitude, it can seem a bit harsh. They'll talk to you and try to help you with a problem, with their products. Just don't expect a lot of hand holding. [img]/phpBB/images/smiles/icon_smile.gif[/img]
Like a lot of others; I've been in this car hobby for a while and I have to remind myself all the time… there are some real characters out there. Sometimes you just have to deal with them the best you can, as long as you can, if you can’t, then just move on. The good thing about being on the phone, you can always hang up, wait a while (a couple of hours, days, weeks…whatever it takes to calm down), then call back.
All in all, they are generally honest, stand behind their products...just about as genuine as a business that deals with car guys can be. The worst thing I've experienced or heard about them is ....sometimes, they can get behind on delivery. Usually because they won’t send out crap, just to make the deadline. (Although it would be nice if they called you to tell why there was a delay, instead of waiting for you to call them).
<font size=-1>[ This Message was edited by: Beoweolf on 2/9/06 2:12am ]</font>
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