My Local Ford Dealers Employee Let Me Down

your on pal ! F.E, ...... who is the winner ?

Originally Posted by jeremyl

That really sucks, but it could be a lot worse.

One of my good friends was the GM of a dealership for a while, and his family owns close to a dozen dealerships in Texas & Oklahoma. Several years back a girl I went to college with took her car in for some routine work, only to have one of the mechanics take it out for a "test run" and total it and another car by running through a stop sign at speed into crossing traffic. The mechanic wasn't hurt, but both cars were totaled & the people in the other car were scraped up pretty badly.

It only takes a minute to scrap away years of trust in a dealer; it takes one inconsiderate tech to ruin the "new car" feeling of your purchase. After that "new car" feeling is gone - its just another car, another monthly payment.

Well friends and neighbors, that's the caliper of people we have in our work force today. It all reflects on the way they were and are being reared. Car dealerships are only one example. Bring back the draft.

An hour to clean up the car is unacceptable, I work for sears (yeah yeah i know ughhhh) and if a customer complains the car is dirty we have the tech go out there himself and clean it up. If it doesn't come out we front the bill to clean it out.

Your demand was not very unreasonable in terms of stuff needing to be cleaned. An hour for an oil change and rotation too is not uncommon depending on where you go, especially if its free (its an unfortunate truth).

One thing i've noticed (and this isn't supposed to be just a ding at you) is that the customers at sears who have warranties or things like that are always the pushiest. I had a gentleman come into work today who had a battery he needed us to test, i hooked it up to the volt meter and it was at 8 volts, highly discharged and almost brand new. So i told him I needed to charge it back up to 12 volts to test it and to give it about 45 minutes. He flipped out and said that he had just had his alternator replaced and there was no reason for the battery to be bad (the shop that replaced said alternator was the one who pointed the finger at us.... Go figure). In the end it comes down to the fact that its basically how much you think your time is worth, if your time is honestly worth more then you waiting (in his case it would be worth more then $107.90) then by all means either buy a new one or pay somewhere else.

After all is that not the backbone of our capitalist country? A deal is only a fair deal if both people feel good about the deal, and if somebody doesnt feel good then they probably won't go into it.

Originally Posted by rommaster2

After all is that not the backbone of our capitalist country? A deal is only a fair deal if both people feel good about the deal, and if somebody doesnt feel good then they probably won't go into it.

Well said!

I had forgotten all about this thread... By the way Gchero... When it comes to BIG, YOU are DA MAN! You make DBU8554 look like the school janitor's kid....

I won ??? YAAAAAAAAAAAAA ! ...... wait a min.......... aw jeez-

Could be a lot worse. We have an auto mechanics school at the local comm. college where I teach, and the faculty would sometimes donate their cars that needed regular repairs/servicing for the students to practice on. The benefit was that it was free to have the work done. One day a student finished with our department head's car, and backed it out of the shop...with the door open. Turned it into a scissor-wing door. The faculty stopped taking their cars down there after that. Sometimes you get what you pay for...
-J

Its a shame but a good amount of workers in this country feel they can do a half a$$ed job and deserve top dollar for it, I worked in a union shop and all the union guys did was hang out in the crapper and smoke. I went to the ford dealer, needed a service and said, hey why not change my oil. My truck was clean but it stunk like the workers a$$. Yes, I know its a truck but I paid good money for it, and it dont even smell like my a@@. Shame, but I am starting to think that most American's don't care anymore

Had a similar thing happen with the wife's Grand Cherokee...they will do free oil changes for 2 years. I was getting oil on the drive. The kid that changed it just let the oil run all over the frame and didn't wipe it up.

I hear ya Bob, Even if the job is done correctly clenliness is an issue, No pride in workmanship anymore-